eBeam Technical Support - eBeam Whiteboard

Please read through the tutorials and the 'How To' information before contacting us. It is always worth checking you have the latest eBeam Software and Firmware for your device.

You can contact us via the online form or by phone on 08702 432 326

Tutorials General Software Overview Whiteboard Capture Sharing Whiteboard Notes   Latest Software Download   Warning: include() [function.include]: URL file-access is disabled in the server configuration in /users/luidiauk.com/www/support/whiteboard_eBeam_care.php on line 82 Warning: include(http://www.luidiauk.com/products/whiteboard_sw.inc) [function.include]: failed to open stream: no suitable wrapper could be found in /users/luidiauk.com/www/support/whiteboard_eBeam_care.php on line 82 Warning: include() [function.include]: Failed opening 'http://www.luidiauk.com/products/whiteboard_sw.inc' for inclusion (include_path='.:/usr/share/php:/usr/share/pear') in /users/luidiauk.com/www/support/whiteboard_eBeam_care.php on line 82 Latest Firmware Download Warning: include() [function.include]: URL file-access is disabled in the server configuration in /users/luidiauk.com/www/support/whiteboard_eBeam_care.php on line 84 Warning: include(http://www.luidiauk.com/products/firmware.inc) [function.include]: failed to open stream: no suitable wrapper could be found in /users/luidiauk.com/www/support/whiteboard_eBeam_care.php on line 84 Warning: include() [function.include]: Failed opening 'http://www.luidiauk.com/products/firmware.inc' for inclusion (include_path='.:/usr/share/php:/usr/share/pear') in /users/luidiauk.com/www/support/whiteboard_eBeam_care.php on line 84

How to Care for your eBeam

To ensure the best possible performance from your eBeam hardware over time, there are a number of routine maintenance steps you should complete periodically. These steps include:

* replacing batteries,
* replacing markers,
* cleaning/replacing eraser pads,
* storing the eBeam hardware

Battery Replacement
Batteries need to be replaced periodically. Use new coin cell batteries (size CR2032), inserted with the plus (+) side up.

If you place a battery in a sleeve or eraser backwards and try to use the eraser or sleeve, no signal will be sent to the hardware, and your drawing or erasing will not be recorded by the eBeam application.

To replace a battery in an eBeam sleeve:
Sleeve Battery Replacement

1. Unscrew the end cap on one of the eBeam sleeves by turning it counterclockwise.
2. Remove the two batteries and insert two new coin batteries with the plus (+) side up.
3. Screw the cap back on clockwise.

To replace a battery in the eBeam eraser:
Eraser Battery Replacement

1.
Remove the battery cover of the eBeam eraser by twisting a coin counterclockwise in the slot.
2.
Drop in two coin batteries, plus (+) side up.
3.
Screw the cover back on.

Note: Your sleeve and eraser only draw power when you are writing or erasing on the whiteboard, so there is no need to remove the battery between uses.

Marker Replacement

Eventually your EXPO markers will dry up or run out of ink. When this happens you must replace the markers. Note You can greatly extend the life of your markers by making sure you cap your eBeam sleeve between uses.

To replace a marker:
Marker Replacement

1.
Press the ridged release button on the side of one of the marker sleeves to open the marker compartment.
2.
Remove the cap from the Sanford EXPO Dry Erase marker with the same color as the color ring on the sleeve, and slip the marker into the sleeve.

Please note, that eBeam detects the color of the sleeve, not the color of the marker in the sleeve. Normal pressure on the marker while writing on the board sends a "writing" signal in that color.

3. Close the marker compartment.

The eBeam sleeves were designed for use with EXPO markers. If you use a marker other than EXPO that does not fit properly in the sleeve case, it is possible to damage the sleeve. It is also possible to wedge the marker so that the sleeve continuously transmits thereby interfering with the other sleeves or eraser. If this happens, written/erased data may not be captured correctly.

Cleaning/Replacing the Eraser Pad

The eBeam eraser has electronic components and cannot be cleaned by rinsing it under water. When your eraser pad becomes dirty or worn, you can replace it. For information on ordering replacement eraser pads, please contact Customer Service or visit our online store.

To replace the eraser pad:

1. Firmly hold the eraser in your hand with the pad facing up.
2. Grasp the the edge of the eraser pad and pull up, removing the eraser pad.
3. Place the replacement pad on the adhesive.
4. Gently press the pad down to adhere it to the plastic.

Storing eBeam Hardware
The eBeam pods, sleeves, and eraser contain electronic components which can be damaged if they are not stored properly.

When you are finished using eBeam, be sure to:

* Store sleeves, the eraser and the pods in a cool dry place (for example, not exposed to sunlight in a parked car). Excessive heat or humidity can damage eBeam hardware.
* Store the sleeves and the eraser in a location where they will not be knocked to the floor (for example, in a cabinet in a conference room instead of on the marker tray of the whiteboard).
* Cap your eBeam sleeves to stop your EXPO markers from drying out.

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