Please read through the tutorials and the 'How To' information before contacting us. It is always worth checking you have the latest eBeam Software and Firmware for your device.
You can contact us via the online form or by phone on 08702 432 326
How do I calibrate my eBeam Integral System?
When you first open the software, it should ask you if you with to calibrate (see below). If this does not occur, then there are three other ways of initiating the calibration screen.
Choose the 'Calibrate Interactive Area' option which can be found from the system try (by the clock) in Windows and click on the white eBeam Icon as shown.
You can also use the Calibration buttion on the interactive tool pallete.
There is also a calibration button on the letf hand side of the board that you can tap at any time to open the calibration screen
You should then see the white screen with 9 cross hairs on. Take the eBeam stylus and tap in each of the cross hairs when they are red. You must follow them in order and tap once they have turned red.
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RMA - You wish to return a unit to us ...
Please use the online form and select RMA Warranty Issue as the subject. We will undertake some diagnostic steps with you before issuing you an RMA number and you returning the unit to us. Please also send us information on where you bought the unit, and also the date of purchase. DO NOT RETURN UNITS WITHOUT AN RMA NUMBER
UK Office
Luidia UK Ltd
The Old Torpedo Factory
St Leonards Road
London
NW10 6ST